Summary

• Overview of Bottle Garden’s business.
• The project's objective: designing and implementing the POS system.
• Brief mention of key features (inventory management, sales tracking, customer interface).

• The challenges faced by the business.

  Section	Details
  Overview of Bottle Garden’s Business	Bottle Garden is a flourishing liquor retail chain with a network of 12 offline stores, Provides convenient access to quality liquor, strategically located in city centers and suburbs, Offers a diverse selection of spirits, wines, and beers for both casual drinkers and connoisseurs.
  Project’s Objective	Design and implement a seamless Point of Sale (POS) system, Enhance customer shopping experience, Streamline store operations and inventory management across multiple locations.
  Key Features of the POS System	Inventory Management: Efficient tracking of stock levels, automatic restocking alerts, and inventory control across all store locations, Sales Tracking: Real-time sales data and analytics to help store managers monitor performance and make data-driven decisions, Customer Interface: User-friendly interface for smooth product discovery, checkout, and payment options (cash, card, etc.).

• Why the project was necessary & The desired outcomes

  Section	Details
  Challenges Faced by the Business	Difficulty in managing inventory across multiple store locations, Existing system lacked real-time sales tracking and data-driven decision-making, Customer shopping experience was not fully optimized, leading to longer transaction times and inefficient checkout processes
  Why the Project Was Necessary	Needed a unified POS system to streamline in-store operations and improve efficiency, Required better inventory control and real-time data analytics to support the growing network of stores, Enhance the customer experience with a modern, easy-to-use interface for both staff and customers.
  Desired Outcomes	Develop a seamless POS system that integrates inventory management, sales tracking, and customer interface, Improve transaction speed and inventory accuracy, Provide a user-friendly and efficient experience for both store managers and customers.

• UI/UX Design
• Manual & Automation Testing
• Project Management & Web Development

Research & Discovery

• personas for Bottle Garden POS, with a focus on comparing different types of potential users from the liquor store and Food and Beverage (FnB) industries

  Attribute	Bayu	Wahyu	Sarah	Lingga
  Age	35	32	45	38
  Job tittle	Manager, Liquor Store Chain	Owner, Independent Cafe	Bar Owner, Downtown Location	IT Manager, Multi-Location Restaurant Chain
  Industry	Liquor Retail	Food and Beverage (Cafe)	Food and Beverage (Bar)	Food and Beverage (Restaurant)
  Business Size	Medium-sized chain with 5-10 locations	Single location	Two high-traffic locations	Large chain with 10+ locations
  Technology Proficiency	Intermediate	High	Intermediate	Advanced
  Key Pain Points	Managing inventory across multiple locations, tracking sales trends, ensuring compliance with regulations.	Limited resources for managing inventory and orders, time-consuming checkout process.	Managing large volumes of sales during peak hours, keeping inventory stocked, preventing revenue loss.	Integrating the POS with existing restaurant management systems, tracking analytics across locations.
  Goals	Improve inventory control, streamline sales reporting, increase operational efficiency.	Reduce manual processes, improve speed of transactions, track popular products.	Speed up checkout process during peak hours, reduce stockouts, increase sales per transaction.	Ensure seamless integration with other tools, enhance reporting and analytics capabilities, improve system security.
  Motivations	Need for real-time inventory updates, fast transaction processing, and a user-friendly interface.	Simplifying daily operations, gaining insights into top-selling items, and offering quicker service.	Maximizing profitability during peak hours, reducing transaction times, and improving customer satisfaction.	Keeping the system running smoothly across all locations, gaining deeper insights into sales data, ensuring data security
  Preferred Features	Multi-location inventory management, compliance tracking, sales trend analytics.	Simple interface for fast transactions, real-time order and inventory updates, easy reporting.	Fast checkout, integration with mobile payment methods, low stock alerts, multi-location support.	Integration with existing restaurant systems, robust reporting and analytics, advanced security features.
  Challenges	Balancing feature needs with budget, ensuring minimal system downtime.	Finding a cost-effective solution that doesn’t sacrifice ease of use or reliability.	Ensuring system handles high volume without downtime, choosing a scalable solution as business grows.	Balancing feature depth with system complexity, ensuring data security and compliance across all locations.
  Buying Criteria	Comprehensive inventory management, compliance reporting, pricing within budget, reliable customer support.	Cost-effective, intuitive interface, ability to track sales and inventory in real-time, mobile support.	High transaction speed, multi-location support, scalability, integration with payment systems.	Integration capabilities, scalability, advanced security, real-time analytics, centralized control.

• how Bottle Garden POS is positioned compared to other POS systems based on the provided metrics.

  Metric	Bottle Garden POS	Pawoon	Moka POS	Competitor 3
  Market Share	8%	15%	25%	10%
  Number of Active Users	5,000+	10,000+	20,000+	8,000+
  Number of Transactions	300,000/month	500,000/month	1,200,000/month	400,000/month
  Average Transaction Time	4.5 minutes	4 minutes	3 minutes	5 minutes
  Inventory Management Features	Advanced with real-time updates, multi-location support	Basic stock tracking	Advanced with real-time updates	Intermediate stock tracking
  Customer Support	24/7 support via chat, email, and phone	24/7 support via chat and email	24/7 support with phone and email	Business hours support via email only
  Integration Capabilities	Integrates with accounting software, CRM, and e-commerce	Integrates with popular accounting software	Integrates with multiple third-party apps	Limited integration options
  Pricing	$35/month	$30/month	$40/month	$25/month
  User Satisfaction (Rating)	4.3/5	4.2/5	4.5/5	4.0/5
  Customizability	High	Low	High	Medium
  Cloud-Based	Yes	Yes	Yes	no
  Mobile App Availability	Android	Android	Android	Android
  Data Security	Advanced encryption and compliance with regulations	Standard encryption and data protection	Advanced encryption and compliance with regulations	Basic encryption

Mockups and User Journey Maps

• Created high-fidelity mockups for both the admin and client interfaces of the POS system using Figma.

  

  

  

  

  

  

  mobile view mockup
  

  

  

  

  

  

  Admin dashboard mockup

• Developed user journey maps to outline key user interactions, from product selection to checkout for customers, and inventory management to sales reporting for admins.

  

  

  Store manager and Admin user journey

• Mockups focused on intuitive layouts, ensuring quick access to frequently used features for store staff and seamless product browsing for customers.

  Iteration Round	Source of Feedback	Feedback Received	Changes/Refinements Made
  Round 1: Initial Mockups	Business owners and store managers	The inventory dashboard was too complex; customer checkout flow was unclear.	Simplified the inventory dashboard, clarified the customer checkout steps.
  Round 2: Journey Map Review	Store employees and customers	Navigation between product selection and checkout was too lengthy.	Shortened the customer journey by consolidating steps and simplifying navigation.
  Round 3: Business Review	Business owners	Needed better data visualization for sales reports; clearer profit margins.	Added improved data visualization and profit margin indicators on dashboards.
  Round 4: Usability Testing	Employees and store managers	Inventory management tools were hard to find; low-stock alerts needed more visibility.	Enhanced inventory tool visibility and redesigned low-stock alerts on the dashboard.
  Round 5: Final Mockup Review	Business owners and stakeholders	Real-time updates for sales tracking were crucial for decision-making.	Integrated real-time sales tracking and live data updates.
  Round 6: Post-Launch Adjustments	Customers and store managers	Customers wanted faster access to product categories; staff wanted easier access to sales reports.	Improved navigation for product categories and added quick-access sales reports for staff.

Key Design Challenges

• Balancing simplicity with functionality: Admins needed powerful tools for inventory and sales tracking without overwhelming them with complex interfaces.
• Ensuring a consistent experience across web and Android platforms for both admin and client users.
• Optimizing the interface for various screen sizes, particularly for the mobile version used by store staff on the go.
• Handling feedback on specific POS features that were required to be efficient yet user-friendly.

Iterative Feedback Process

• Collected feedback from store managers during design iterations, addressing issues like inventory view layout and sales reporting features.

  Feedback Collected	Issue Identified	Design Iteration/Improvement
  Inventory View Layout	Too cluttered, difficult to find products	Redesigned the layout with clear categories, added a search bar for quick product lookup.
  Bulk Editing Stock	Time-consuming to update stock manually	Implemented a bulk editing feature, allowing managers to update multiple products at once.
  Low Stock Alerts	Not visible enough on the dashboard	Created prominent visual alerts (color-coded notifications) for low-stock products.
  Sales Reporting Features	Reports lacked filter options	Added filterable reports with options to sort by date, product category, and sales volume.
  Real-Time Sales Data	Delays in updating sales information	Integrated real-time sales data updates, ensuring reports reflect the latest transactions.
  User Access Controls for Store Managers	Confusion over different user permissions	Simplified user roles and access control to clarify permissions for store staff and managers.
  Checkout Process for Customers	Multiple steps made checkout feel slow	Streamlined the checkout process by reducing steps, making it faster and more intuitive.
  Product Detail Pages (Customer-Side)	Lack of sufficient product information	Enhanced product detail pages with more information (e.g., reviews, detailed descriptions).

• Ran usability tests with employees, incorporating their suggestions to improve navigation and streamline checkout flow

  Usability Test Feedback	Issue Identified	Improvement Implemented
  Navigation Bar	Employees found it difficult to quickly access key sections (e.g., inventory, sales reports).	Reorganized the navigation bar with more intuitive labels and icons for faster access.
  Search Functionality	Search bar was slow and did not display relevant results quickly.	Optimized the search function for faster response and improved filtering capabilities.
  Product Categorization	Products were difficult to browse, especially when looking for specific types.	Improved product categorization with subcategories and filters for easier navigation.
  Checkout Flow	Checkout had too many steps, slowing down the process.	Streamlined the checkout process by reducing unnecessary steps and simplifying the payment options.
  Cart Review	Employees requested a clearer cart review before confirming checkout.	Added a "Review Order" page before the final checkout for customers to review items easily.
  Inventory Management Navigation	The path to access inventory management was buried under several clicks.	Created a quick access button on the dashboard for faster entry into inventory management.
  Sales Report Export	Employees found it hard to export sales data for analysis.	Added a one-click export button for sales data, supporting multiple file formats (CSV, PDF).
  Payment Methods	Confusion with non-cash payment options (e.g., Grab, split payment).	Enhanced the UI for selecting payment methods, making it clearer and easier to choose.

• Continuous collaboration with stakeholders through design sprints, refining key features based on business needs and user feedback

  Sprint Phase	Stakeholder Involvement	Feature/Feedback	Refinement/Outcome
  Sprint 1: Initial Concept	Business owners and store managers	POS system concept: Initial inventory, sales reporting.	Defined key business needs (inventory management, sales tracking) based on stakeholder input.
  Sprint 2: Prototype Review	Store staff and customers (user testing)	Inventory layout cluttered, sales reporting not customizable.	Simplified inventory layout, added customization options to sales reporting features.
  Sprint 3: Usability Testing	Store managers and business owners	Checkout process had too many steps, slowing transactions.	Streamlined checkout flow, reducing unnecessary steps for a faster transaction process.
  Sprint 4: Feature Prioritization	Stakeholders involved in prioritizing business-critical features.	Real-time sales data, bulk stock updates requested.	Integrated real-time data updates and implemented bulk stock editing for easier management.
  Sprint 5: Final Feedback Loop	Business owners, store managers, and employees	Feedback on final features (payment integration, low-stock alerts).	Improved payment integration for smooth processing, added low-stock alerts to dashboard.
  Sprint 6: Post-Launch Review	All stakeholders (store managers, employees, customers)	Post-launch feedback: Real-time tracking, user access controls.	Added real-time tracking for managers and clearer user access controls for staff.

• Iterated on mockups and journey maps after each round of feedback to ensure the design aligned with both business objectives and user expectations.

  Iteration Round	Source of Feedback	Feedback Received	Changes/Refinements Made
  Round 1: Initial Mockups	Business owners and store managers	The inventory dashboard was too complex; customer checkout flow was unclear.	Simplified the inventory dashboard, clarified the customer checkout steps.
  Round 2: Journey Map Review	Store employees and customers	Navigation between product selection and checkout was too lengthy.	Shortened the customer journey by consolidating steps and simplifying navigation.
  Round 3: Business Review	Business owners	Needed better data visualization for sales reports; clearer profit margins.	Added improved data visualization and profit margin indicators on dashboards.
  Round 4: Usability Testing	Employees and store managers	Inventory management tools were hard to find; low-stock alerts needed more visibility.	Enhanced inventory tool visibility and redesigned low-stock alerts on the dashboard.
  Round 5: Final Mockup Review	Business owners and stakeholders	Real-time updates for sales tracking were crucial for decision-making.	Integrated real-time sales tracking and live data updates.
  Round 6: Post-Launch Adjustments	Customers and store managers	Customers wanted faster access to product categories; staff wanted easier access to sales reports.	Improved navigation for product categories and added quick-access sales reports for staff.